We strive to provide you with the best possible experience when using our products and services. If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a refund, you must meet the following criteria:
Not all purchases are eligible for refunds. The following items are considered non-refundable:
To request a refund, please contact our customer support team at [email protected]. You will need to provide the following information:
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate the refund to your original method of payment within 7 days.
The processing time for refunds may vary depending on several factors, including your original payment method and financial institution. In general, refunds are processed within 7 business days from the date of approval.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement. If you still have not received your refund, please contact us at [email protected] for further assistance.
We reserve the right to modify or update our Refund Policy at any time without prior notice. Any changes to our Refund Policy will be posted on this page with a revised effective date.
It is your responsibility to review our Refund Policy periodically for any updates or changes. Your continued use of our products and services after the posting of changes constitutes your acceptance of the revised Refund Policy.
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].
If you have any questions about our Refund Policy or need further assistance, please contact our customer support team at [email protected]. We are here to help and ensure your satisfaction with our products and services.
You can also reach out to us by mail at:
Kivzara Customer Support
123 Main Street
City, State, ZIP Code
Our refund procedure is designed to ensure fairness and transparency for our customers. If you believe you are eligible for a refund based on our refund policy, please follow these steps:
1. Contact Customer Support: Begin by contacting our customer support team at [email protected] to initiate the refund process. Please provide your order details, including the date of purchase, transaction ID, and reason for the refund request.
2. Review of Refund Request: Our customer support team will review your refund request and assess its eligibility based on our refund policy. We may request additional information or documentation to support your claim, so please be prepared to provide any necessary details.
3. Refund Approval or Rejection: Once your refund request has been reviewed, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate the refund process according to the original method of payment.
4. Refund Processing: The time taken for the refunded amount to reflect in your account may vary depending on your financial institution and payment method. We will provide you with updates on the status of your refund throughout the process.
Our refund policy is designed to ensure that our customers receive fair treatment and protection against unsatisfactory purchases. We are committed to upholding the terms of our refund policy and providing prompt assistance to customers who are eligible for refunds.
If you encounter any difficulties or have concerns about the refund process, please don't hesitate to contact our customer support team for assistance. We are here to help you navigate the refund procedure and address any questions or issues you may have.
By adhering to our refund policy compliance guidelines, we aim to maintain trust and satisfaction among our customers. Your feedback and suggestions are invaluable to us as we continuously strive to improve our products and services.
We may update or revise our refund policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. Any updates to our refund policy will be communicated through our website and will take effect immediately upon posting.
It is important to review our refund policy periodically to stay informed about any changes or amendments. Your continued use of our products and services after the posting of revised refund policy constitutes acceptance of the updated terms.
If you have any questions or concerns about our refund policy updates, please contact us at [email protected]. We appreciate your understanding and cooperation as we work to provide the best possible experience for our customers.